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Our Team

Stephanie McShane

Executive Director

BA(Pol&Soc), SpecCertCrim, PGCert(Vict), Accredited Mediator NMAS, MAICD, AMICDA


Stephanie McShane’s specialist interest is in Criminology and Victimology as a graduate of the University of Melbourne. Her expertise is in creatively applying this knowledge in developing a person-centred, trauma-informed and wellbeing approach to creating support service agencies for victims and survivors of abuse. 


Stephanie has a varied background working for state government in leadership roles in justice and community safety and being an Executive Officer in the working group that developed Pathways Victoria. 


Stephanie has led Carelink, the largest organisation in Australia, providing care coordination and other wellbeing supports to victim-survivors of Catholic institutional abuse since 2015. Providing a personalised, collaborative, holistic and transparent support model has been her commitment since commencing this position. Since then, she has transformed how the organisation engages and supports its clients with a proactive, individualised and coordinated system of care promoting recovery. She successfully introduced a comprehensive trauma-informed framework in 2016, embedding positive practice and a wellbeing model including adjunctive services to Carelink.

Stephanie Thirlwall

Response and Resolution Director

BA, LLB (Hons), GDLP


Stephanie Thirlwall graduated from Deakin University with a Bachelor of Laws (Honours) and Bachelor of Arts. She has a Graduate Diploma of Legal Practice from the College of Law. She is an Australian lawyer admitted to practise with the Supreme Court of Victoria.


Prior to her appointment as Response and Resolution Director, Stephanie worked in a variety of practice areas including a Community Legal Centre, Victoria Legal Aid and private practice, both in metropolitan and regional settings. She has extensive experience working with, and advocating for, individuals affected by interpersonal violence and abuse. Stephanie utilises a trauma-informed approach to provide a holistic and therapeutic support service. Stephanie is committed to creating an individualised, safe and supportive environment to assist victim-survivors in their recovery journey. 


Stephanie’s passion to assist and advocate for vulnerable members of the community has led her to volunteer her time at various organisations such as St Vincent de Paul, Disaster Legal Help and the Eastern Community Legal Centre.

To be appointed

Complex Care Coordinator

Please visit out careers page for future advertisements